Booking and cancellation
We accept Visa, Mastercard and American Express. The terms that apply depend on how far ahead you book.
Booking more than 7 days before arrival
- A deposit of 25% of the booking total is required when you book. The deposit is refunded according to the cancellation conditions below.
- The full balance is due on the day of arrival.
- If you cancel 7 or more days before arrival, a charge of £30 per room booked will be made.
- If you cancel less than 7 days before arrival, a charge equal to the full booking amount will be made.
- In the event of a no-show, or a booking reduction after arrival, the full cost of the booking is charged.
Booking 7 days or less before arrival
- A non-refundable deposit equal to the total cost of the booking is required when you book.
- The booking is non-refundable.
Arrival and departure
- Check-in is between 4pm and 6pm. If you are arriving outside these hours, please let us know. Remote check-in is available on request.
- Check-out is by 11am unless arranged otherwise.
General
- We cannot accommodate children under 10 years of age.
- There is no capacity in the rooms for additional beds.
- We do not accept bookings for hen or stag parties.
- The property is non-smoking throughout, including vaping.
Pets
Up to two pets are welcome in our Ground Floor Super King room, which is our only pet friendly room. You can book it online in the usual way. Donaghadee is a very dog friendly town and most pubs and restaurants welcome our furry friends, so just ask us for recommendations.
- Pets are not allowed in the Breakfast Room.
- Please don’t leave pets alone in the bedroom, except while you are at breakfast.
- Pets should be kept on a lead, and please make every effort to keep them from barking indoors.
